COVID-19 Updates from Aloha Animal Hospital

Dear Valued Clients,

We understand the concerns and questions that the novel coronavirus (COVID-19) has brought to the area and felt it was important to connect with you, our loyal clients, to share information that can help put your mind at ease, and assure you we are staying on top of the emerging information as it becomes available.

While we are still learning much in regards to the virus, we are confident that human to pet or pet to human transmission of COVID-19 does not occur.

As a matter of good health, we do urge you to follow recommended sanitation and hygiene any time you interact with a pet. We urge you to keep up to date on the facts from validated resources, such as the American Veterinary Medical Association (AVMA), in regards to your pets and the virus; And of course continuing to monitor information from the CDC, WHO and other public health agencies.

Other important points we’d like to share regarding visiting our office:

  • Our office hours will remain the same: M-F 8:00am-6pm and Saturday 8am-1pm. At this time we ask that you call to schedule an appointment and refrain from walk-in appointments, as we are trying to limit persons waiting in the lobby.
  • In an attempt to limit client interaction in our lobby we will be employing concierge service. This means we are asking that you call from the car when you arrive to check in for your appointment. You may wait in the car until we are able to lead you directly into an exam room.
  • We are also offering car side services for pet discharge and medication pick ups. If you would like car side service, please give the hospital a call when you arrive so that we can arrange payment and bring your medication or pet to your car for you. We also have an extensive online pharmacy with competitive prices that allows us to ship medications right to your door.
  • We will continue to perform elective surgery during this time as long as it does not interfere with the Personal Protective Equipment (PPE) supply. We wash, re-sterilize and reuse all of our gowns, and our caps/masks can be reused unless contaminated. Thus, our surgeries will not in any way impact the PPE supply.
  • The disinfectants we use year-round are effective against Coronavirus. As a healthcare practice, we have routine processes in place to stop disease transmission in pets.
  • We have increased the frequency of disinfecting client touchpoints (i.e. bathrooms, doorknobs, etc.) Because everyone can benefit from additional training, all staff has had a thorough review of disinfection and handwashing processes.
  • For our clients, we have a sink in which you may wash your hands with soap and water in every examination room. At this time we will not be allowing clients into our treatment area, simply to limit areas with public access.
  • Our dedicated staff has been advised to remain at home if they are running a fever or if a family member is suspected of having COVID-19.
  • When to Reschedule: In an effort to keep our staff healthy, maintain the ability to provide services, and do our part in helping to stall the spread of Covid-19, we kindly ask any client who is currently experiencing the following symptoms to call and reschedule their non urgent appointments: FEVER – COUGH – CHILLS – SHORTNESS OF BREATH OR HAVE BEEN EXPOSED TO FLU, COLD OR COVID-19
  • If you are experiencing symptoms or have been exposed but your pet requires urgent care, we kindly ask that you have someone else drop off your pet and notify us in advance so that we may take extra precautions to keep everyone safe.

Thank you for your attention and consideration in this matter. If you have any questions or concerns, please do not hesitate to call our office at 702-567-5222 to discuss the current situation further. We hope you and your family stay healthy during this time. As always, remember to wash your hands!

Best Wishes,
The Staff at Aloha Animal Hospital

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